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Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 

  • Book with obvious signs of use 
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at watchstore@cultofmac.com.

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at watchstore@cultofmac.com and we will provide info on how to exchange your purchase. 

 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping 
To return your product, you should contact the Watch Store at watchstore@cultofmac.com. We will provide instructions on how to return your item to the vendor. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Customer reviews

Let customers speak for us

611 reviews
80%
(489)
11%
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6%
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1%
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2%
(15)
Missing one (or two) key element

Make it work with Magsafe, perhaps by adding a bamboo backrest with an indentation for a MagSafe puck, and you'll have a winner. Add a shelf on the other side with charge pad for AirPods and it would be perfect!

40 day review

When asked how I like the product I ordered from Cult of Mac 40 days ago...the answer is, I’m still waiting on the product to arrive! Never would have ordered it if I had any idea that it would take this long to arrive!

Perfect stand

The stand is perfect for the mag changer and adds a little style to the nightstand or desk.

Fantastic product

The simplicity of the stand and the way it works with my existing MagSafe. The look, the angle of the phone, just like apple products it just works.

Great product!

I really like the Elago MS1 stand for my iPhone 12. The angle is great and it fits the Apple MagSafe charger perfectly. The angle is not adjustable but the angle it sits at is perfect. It takes up some space on your desk/night table but again that doesn’t bother me for my space. The product is well made with no visible flaws. No shipping to Canada would be my only complaint.
Overall a great product.
Thank you!